Amid ongoing, significant global regulatory reform, banks and capital markets firms are facing an ever-evolving external environment. Added to regulatory pressure
is changing market expectation, in terms of both product and service offerings, at a time when operating budgets and capacity have been streamlined. Despite these challenges, there are opportunities for growth, not only in terms of profit but also operations and many companies seek to develop more effective and efficient operating models to cope with the heightened expectations of customers and shareholders.