Financial Services Ireland


Changing Consumer Behaviour in Financial Services

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Listen back to Niall Corrigan’s panel discussion at MoneyNext Summit Online, a fully virtual, free-to-attend event which addressed the current financial technology landscape.

The event took place over four days from 18th – 21st August and offered insight and opinion into topics including Banking Transformation, Payments & Transfers, Blockchain, Open Banking, Insurtech and Lending & Finance.

Niall spoke on the panel titled Changing Consumer Behaviour: Reacting to Customer Expectations in FS, which covered a wide range of topical issues including:

  • How have customer expectations of banking and financial services changed?
  • Understanding younger millennials and Gen Z customers
  • Prioritising data: Valuable customer insights into saving and spending
  • How important is personalisation in the future of banking?

The full panel line-up included:

  • Ali Paterson, Editor in Chief, Fintech Finance
  • Helene Panzarino, Associate Director, Centre for Digital Banking and Finance, The London Institute of Banking & Finance
  • Jamie Broadbent, Head of Digital & Innovation, RBS International
  • Niall Corrigan, Head of Digital and CX, EY Financial Services
  • Kathy Hao-Hsuan Chang, Head of Fintech Partnership, DNB Group

If you have a question about any of these topics, please reach out. For more information on the event please visit the conference website.

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