Financial Services Ireland


The Waiting Game: When will we see the effects of Insurance Reform in Ireland?

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At a time of significant uncertainty and rising costs, consumers want to see a significant shift in the cost and availability of insurance.  This was after all the original aim of all parties looking at Insurance Reform in Ireland.

In the March 2022 Implementation Report (on the Action Plan for Insurance Reform) Leo Varadkar described the commitment to outcomes as follows:

“The success of this Plan will not be measured by the number of completed actions. The overarching priority in 2022 and over the lifetime of this Government is that reforms result in reduced premiums and increased availability of insurance”

So how and when will we know if these aims have been achieved given that they are likely to be confounded by the emerging impacts of inflation, possible recession and insurance capacity constraints.  In particular, how will we disentangle the positioning of stakeholders and commentators to observe true progress?

Recognising that actual experience will lag behind the reforms and publicly curated and authoritative data will lag further behind the same it may yet before a number of years before we claim success.

So what are those sources?   We have comprehensive and authoritative reporting from the National Claims Information Database (NCID) as complimented by the reporting of the Personal Injuries Resolution Board (PIRB).

The NCID compiles data collected by the CBI from insurance companies in Ireland with regards to private Motor Insurance, Employers Liability and Public Liability.

There is an annual obligation to collect this data, and since inception there have been three reports issued in November 2019, 2020, and 2021 on Motor Insurance and two reports on Employer and Public Liability, published in 2021 and 2022.

Due to the time lag with retrospective reporting, the most recent reports available only take the data as far as the end of 2020.  As such it does not include any insights on the effect of the proposed reforms brought through since then; it does however make it abundantly clear what are the key issues and considerations targeted by those reforms.

From the data the stark and simplified analysis identifies that both the level of awards and the cost of making those awards need to be addressed. So far so simple however it is in tackling these that we confront both the individual propensity to claim and the readiness to bring such claims through costly litigation.

From the NCID data we see clear evidence of the readiness to litigate claims where, for non-damage claims, more than half of employer and public liability claims are litigated and more than a third of motor claims are litigated, as measured over the period 2015-2020 and reported in the latest Employer and Public Liability and Motor Insurance reports respectively. This becomes all the more striking when viewed through the lens of the value of non-damage claims settled, with over 70% of all claim amounts being resolved through litigation with the attendant costs and delays.

Furthermore, the costs of additional litigation far exceed the increased value in awards – what then is the cost-benefit of such litigation at both an individual and societal level?

In mandating the Judicial Council to establish the Personal Injuries Guidelines Committee, a key step was taken to review both the level and the consistency of general damages awarded. Important to note that the aim of reducing litigation is not to remove it entirely but rather to reshape it to focus on where it is most effective for all stakeholders.

While reformists have welcomed these Guidelines, there have been attempts to undermine the same resulting in a number of High Court challenges.

The insurance industry has given partial credit for the proposed reforms and they have been brought into consideration in the pricing process for new business. This commitment to lean in was made public in industry response through statements by Industry CEOs made to the Joint Oireachtas Committees following the Judicial Council’s decision. In bringing this impact through into premiums there is an act of faith and confidence in what is a forward-looking view of the expected impact of reform.

In terms of emerging experience, in summer of this year, the PIAB (predecessor of PIRB) has reported a 40% reduction in the level of awards being made, which has captured many headlines and many claims of victory and success in the reforms.  This is however only half the equation as there needs to be an increase in the acceptance of such awards; to date the experience indicates a reduced rate of acceptance of such awards together with a general slowdown in claims settlements.

Furthermore, with rising inflation and increasing interest rates, the impact of delays become more meaningful to all stakeholders.

So why the slow down and delay, for sure the change in level of expectations of general damages will take a while to reset with claimants however there are also more systemic sectoral impacts of the reforms. A reduction in litigation costs to the insurance system constitutes a loss of revenue to the legal profession who will need to work hard to rebuild or replace those revenues elsewhere and/or accept a significant sectoral decline in income.

This November, the fourth report on motor insurance claims is due for release and it is likely still too soon to expect conclusive evidence of impacts of changes in the same and it will be a number of years before we can draw a baseline under the reforms.

Thus, whilst there is a level of optimism amongst the industry that we will see change, and there will be emerging experience at company level it is still too early to claim a win on the cost of general damage claims and settlement.

Time will tell.


National Claims Information Database (NCID) | Central Bank of Ireland – Annual Report 2021

This article was first published in Finance Dublin.

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